National Cancer Patient Experience Survey

2020 results

The national Cancer Patient Experience Survey 2020 monitors progress on cancer care; provides information to drive local quality improvements; assists commissioners and providers of cancer care; and informs the work of the various charities and stakeholder groups supporting cancer patients.

The survey was overseen by a national Cancer Patient Experience Advisory Group and differs from all previous years in that the survey was run on a voluntary basis due to unprecedented pressures on cancer services in 2020.

Blackpool Teaching Hospitals NHS Foundation Trust

Published November 2021

The overall response rate for The Trust was 63%. This is above the national average (59%). The highest number of respondents were from the breast tumour group (35) however there was a good spread of responses from all tumour groups.

  • 84% of patients thought they were seen by their GP as soon as necessary
  • 87% thought the length of time waiting for the test to be done was about right
  • 88% felt they were told sensitively that they had cancer – an increase from 81% the previous year
  • 87% of patients felt that treatment options were completely explained
  • 92% of patients found it was very or quite easy to contact their Clinical Nurse Specialist (CNS) an 11 point jump on the previous year (81%)
  • 93% of patients felt they got understandable answers to important questions all or most of the time compared to 86% in 2019
  • 79% felt that afterwards, staff completely explained how the operation had gone in an understandable way
  • 85% of respondents had confidence and trust in all the doctors treating them
  • 90% felt beforehand that they had all the information needed about their radiotherapy treatment
  • 87% felt beforehand they had all the information needed about their chemotherapy treatment
  • And when asked about their overall NHS care, the average rating of care when scored from very poor to very good was 8.9.

Lancashire Teaching Hospitals NHS Foundation Trust

Published November 2021

The overall response rate for The Trust was 59%. This is the same as the national average (59%). The highest number of respondents were from the breast tumour group (138) however there was a good spread of responses from all tumour groups.

  • 83% of patients thought they were seen by their GP as soon as necessary, a decrease on the previous year
  • 93% said they received all the information needed about their diagnostic test
  • 85% of patients felt they were told sensitively that they had cancer
  • 84% felt that treatment options were completely explained
  • 93% of patients said they were given the name of a Clinical Nurse Specialist (CNS) who would support them through their treatment and 88% found it very or quite easy to contact their CNS
  • 72% said that hospital staff told them they could get free prescriptions, a decrease on the previous year (83%)
  • 95% felt that beforehand they had all the information needed about their operation
  • 81% of patients had confidence and trust in all the ward nurses treating them, a big increase from 71% the previous year
  • 75% of patients thought there were always or nearly always enough nurses on duty to care for them, an increase from 63% in 2019.
  • 89% of patients felt they were always given enough privacy when discussing their condition or treatment
  • 85% felt beforehand that they had all the information needed about their radiotherapy treatment
  • 82% felt beforehand they had all the information needed about their chemotherapy treatment
  • And when asked about their overall NHS care, the average rating of care when scored from very poor to very good was 8.9.

East Lancashire Hospitals NHS Trust

Published November 2021

The overall response rate for The Trust was 54%. This is below the national average (59%). The highest number of respondents were from the breast tumour group (92) however there was a good spread of responses from all tumour groups.

  • 77% of patients thought they were seen by their GP as soon as necessary, a decrease on the previous year
  • 92% said they received all the information needed about their diagnostic test
  • 83% of patients felt they were told sensitively that they had cancer
  • 82% felt that treatment options were completely explained
  • 92% of patients said they were given the name of a Clinical Nurse Specialist (CNS) who would support them through their treatment and 83% found it very or quite easy to contact their CNS
  • 83% said that hospital staff told them they could get free prescriptions
  • 95% felt that beforehand they had all the information needed about their operation
  • 80% of patients had confidence and trust in all the ward nurses treating them, a big increase from 67% the previous year
  • 77% of patients thought there were always or nearly always enough nurses on duty to care for them, an increase from 64% in 2019.
  • 88% of patients felt they were always given enough privacy when discussing their condition or treatment
  • 60% felt beforehand that they had all the information needed about their radiotherapy treatment
  • 77% felt beforehand they had all the information needed about their chemotherapy treatment
  • And when asked about their overall NHS care, the average rating of care when scored from very poor to very good was 8.7.

University Hospitals of Morecambe Bay NHS Foundation Trust

Published November 2021

The overall response rate for The Trust was 58%. This is below the national average (59%). The highest number of respondents were from the breast tumour group (99) however there was a good spread of responses from all tumour groups.

  • 83% of patients thought they were seen by their GP as soon as necessary
  • 97% said they received all the information needed about their diagnostic test
  • 86% of patients felt they were told sensitively that they had cancer
  • 84% felt that treatment options were completely explained
  • 91% of patients said they were given the name of a Clinical Nurse Specialist (CNS) who would support them through their treatment and 85% found it very or quite easy to contact their CNS
  • 87% said that hospital staff told them they could get free prescriptions
  • 100% felt that beforehand they had all the information needed about their operation
  • 89% o patients felt they had confidence and trust in all the doctors treating them, an increase on the previous year (81%)
  • 85% of patients had confidence and trust in all the ward nurses treating them
  • 90% of patients thought there were always or nearly always enough nurses on duty to care for them, a big increase from 68% in 2019.
  • 88% of patients felt they were always given enough privacy when discussing their condition or treatment
  • 84% felt beforehand that they had all the information needed about their radiotherapy treatment
  • 86% felt beforehand they had all the information needed about their chemotherapy treatment

And when asked about their overall NHS care, the average rating of care when scored from very poor to very good was 9.0.

For more information about the Cancer Quality of Life Survey visit: www.cancerdata.nhs.uk/cancerqol

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